At KESH NEW JERSEY LLC, we are committed to ensuring your satisfaction with every purchase. Please review our policy below for information on returns, exchanges, and warranty claims.

Reasons for Return or Exchange:

1. Wrong Product:

   • If you receive an item different from what you ordered, promptly submit a claim request through the official Kesh complaints and claims hotline via WhatsApp within 24 hours of receiving the product.
   • We will cover all transportation costs and coordinate with you to return the incorrect product and dispatch the correct one.

2. Missing Product:

   • In the case of an incomplete product, submit a claim request to Kesh complaints and claims via WhatsApp within 24 hours of receiving the product, attaching the invoice or proof of purchase.
   • Once your claim is received, our Customer Service team will respond within 3 business days. Depending on the case, we will either send the missing piece or guide you through the return process to receive the complete product.

3. Product Breakdowns:

   • If you receive a product with defects, initiate a claim request for a breakdown through the official Kesh WhatsApp within 24 hours. Attach the invoice or proof of purchase along with images and/or videos showcasing the fault.
   • We will recognize the exchange, covering all transportation costs incurred.

Warranty Claim:

• For hygiene and health reasons, products for personal use, body cleansing (such as shampoo, soaps, creams, and cosmetic products), are not eligible for warranty or returns.

Note: All claim requests must be submitted within 24 hours of receiving the product.

For any concerns or to initiate a claim, contact our official Kesh complaints and claims hotline via WhatsApp.

Thank you for choosing KESH NEW JERSEY LLC.